Definition:
Continuous Improvement is a process of gradual, but continual improvement to organisational functioning, processes and service delivery through constant review. Continuous Improvement requires employees to constantly seek ways of improving the quality of service through consultation with service users.
Purpose:
To ensure continuous improvement of organisational systems and processes, policies and procedures through regular documentation, evaluation and monitoring.
Strategy 1:
Organisational risk management plan
| Goal | Performance Indicator | Review Date | Notes |
| Assess risk and update risk management plan accordingly | Risk management plan up-to-date | 6 monthly | |
| Staff have the ability to identify and manage risk | Discussion and training supervision sessions and staff meetings | Ongoing | |
| Management Committee provided with regular risk management updates | Standing agenda item at Management Committee meetings | Monthly |
Strategy 2:
Maintain compliance with Queensland Disability Service Standards
| Goal | Performance Indicator | Review Date | Notes |
| Update self-assessment workbook | Self-assessment accurately reflects service | 12 monthly | |
| Review and update quality assurance system to ensure ongoing compliance with Queensland Disability Service Standards | Completion of Global Mark post-certification process | yearly | |
| Management Committee receive regular quality assurance reports | Standing agenda item at Management Committee meetings | Monthly |
Strategy 3:
Policy and procedure review
| Goal | Performance Indicator | Review Date | Notes |
| Policy update responsibility to be implemented | Staff understand and participate in policy update process | Ongoing | |
| Policies communicated through a variety of media | Members have easy access to policies and procedures via newsletter, website, hard copy and in alternate formats | Ongoing | |
| Management Committee approve policies and procedures | Documented approval | Six monthly review |
Strategy 4:
Staff and Management Committee training, development and review.
| Goal | Performance Indicator | Review Date | Notes |
| Staff performance reviews and regular supervision sessions | Training needs identified, feedback given and received and goals set for next twelve months | Twelve monthly/ongoing | |
| Management Committee induction | Management Committee receive annual governance training, Management Committee induction kit and disability awareness training | Post-election at AGM | |
| Monitor and evaluate Management Committee performance | AGM election process, regular communication with Staff through Executive Officer and effective financial management reviewed at annual audit | Ongoing |
Strategy 5:
Seeking and implementing feedback from members.
| Goal | Performance Indicator | Review Date | Notes |
| Personalised plans completed as required | Data from Personalised plans utilised to inform planning of programs and activities to meet individual needs | Ongoing | Personalised Plan form updated regularly |
| Evaluation data used to ensure continuous improvement | Evaluation forms to be completed for all programs | Ongoing | |
| Feedback invited from all members in monthly newsletter | |||
| All feedback from members recorded by staff(including correspondence through post, email and phone) | Electronic and hardcopy folder created and regularly updated by staff | Ongoing (staff meeting updates) |
